Introducing an Upgraded Banking Experience!

We’re upgrading to a cleaner, simpler, more modern platform May 22-May 27

New Online Banking, Mobile App, and More!

laptop and phone showing upgraded digital banking

So, what’s coming?

  • An updated website, online banking, and mobile app that will simplify how you manage your accounts and move money.

  • Introducing Zelle® – a fast, safe, and easy way to send money.

  • Deposit checks from your phone with the click of a button!

  • Conveniently move money in and out of accounts at other banks with External Transfers.

  • New contactless, mobile-wallet compatible debit cards

  • In-app debit card controls allow you to place travel notices, enable or disable your card, and report a lost or stolen card.

Quick Start Guide for May 27
  • On May 27, our website will redirect you to our new homepage at nbbank.com. Click the “Login” button on the upper right to register your account following the steps below. On May 27 our mobile app will prompt you to download the new app. Follow the steps below to register your account in the new app.
  • Enter the Username that you established for your Online Banking account in our previous system in the Username field (your Username will no longer be case-sensitive).
  • In the Password field, enter the last four digits of your social security number or tax identification number. This is your temporary password. If you do not have a social security number, please contact us.
  • Establish a new password: the screen will indicate that your password has expired and must be changed. Follow the prompts to establish a password for the new system.  Please note: Not all special characters are acceptable. Click “Show Rules” when you re-establish your password to ensure  the password you choose will be accepted.
  • Establish Two Factor Authentication: A code will be delivered by text or call to a phone number you provide. Ensure that you have access to this phone while you are completing this process. You may also use the Authy app on a PC. This code may not be delivered to an email address.
You only need to complete this process once. Your login credentials will be the same whether you log in from a computer or the app!
Key Dates

May 22: At 5 pm, your accounts will go into View Only Mode until Tuesday, May 27. Please complete any necessary transfers or bill payments prior to Thursday, May 22.

May 23 – 26: The upgrade to our new Digital Banking platform will take place May 23-26. Your accounts will be available in View Only mode during this time. Transactions presented on May 23 and May 24 will not be viewable. Bill Pay and Transfers will not be available during this time.

May 27: The new system will be live on Tuesday, May 27. On this date, you will be able to download the new app and log in to the new system by following the instructions in the Quick Start guide section. External transfer users should verify that their information has correctly converted. Bill Pay users should verify that scheduled payments and biller info have converted properly.

ATMs, Debit Cards, Checks and More

ATMs will be out of service during the early morning hours on May 27. The Waynesboro and Lynchburg office ATMs will resume service on later that day. The Staunton office ATM will resume service on May 28.

Debit Cards We will mail you a new contactless, mobile wallet-compatible debit card in the weeks to come. Do not activate this new card until Tuesday, May 27. You may continue using your current National Bank debit card through May 26.

Your current debit card will be deactivated on May 27th, so please update any recurring debit card payments you have with your new card information beforehand. 

Credit Cards If you have a Frontier Community Bank credit card, there are no changes to how you use your card. We encourage you to explore National Bank’s value-packed credit card options at nbbank.com/creditcards

Routing Number Our current routing number (051409566) will continue to work. When you reorder checks or set up a new electronic payment/deposit, make sure to use our new routing number:

051403122

We will notify you when the old routing number is retired.

Checks You may continue to use any checks you currently have. Starting May 27, new check orders can be placed at the Order Checks link at the bottom of the new nbbank.com website, or at your local branch. Check styles and prices may differ from your past check orders.

When you order new checks, make sure to use our new routing number: 051403122

Business Day Cutoff All transactions received before the end of the business day will be processed the same day. The end of the business day is 5:00 PM at our Waynesboro, Staunton, and Lynchburg branches.

Important information for Online and Mobile Banking users

ALERTS established in the previous system will not transfer to the new system. You may reestablish balance and transaction alerts in the new system beginning on May 27. When using our new mobile app, you’ll need to enable notifications in order to receive alerts.

ACCOUNT HISTORY: Your recent account history will be available when you log in to the new system for the first time and will pull in more history with continued use. If you have a large number of past transactions you want to search, we recommend exporting it prior to May 22 for use with a separate tool such as Microsoft Excel or Intuit QuickBooks®.

BILL PAY: Scheduled bill payments and biller information will transfer to the new system. Please login to verify that your Bill Pay information is correct on or after May 27.

CONVERSATION HISTORY will not convert to the new system.

DASHBOARD CUSTOMIZATION will not convert to the new system. You may re-customize your Dashboard in the new system on or after May 27.

e-Statements: If you wish to receive electronic statements you will need to re-enroll when the new system goes live on or after May 27. Past e-Statements may not be immediately available on 5/27, but will be restored to the system as soon as possible.

EXTERNAL TRANSFERS will be available in the new online banking and mobile app. Customers who have already enrolled in external transfers will have their information converted to the new system.

HIDDEN ACCOUNTS: You may have accounts connected to your profile that were hidden from your view in the previous system. These accounts will be viewable at the time of the upgrade. To hide any of your accounts, click on the account you wish to hide, select Settings, and turn off the button next to “Show in app.” If you need further assistance, please contact us.

INTERNAL TRANSFERS: Recurring and future-dated internal transfers will convert to the new system.

INTUIT QUICKBOOKS, QUICKEN, AND MINT: In order to ensure a smooth transition, you will be required to make changes to your software. Click here for detailed instructions.

MOBILE CHECK DEPOSIT will be available in the new online banking and mobile app. Starting May 27, please endorse checks for mobile deposit with the following: Mobile Deposit Only Natl Bank

PROFILE PICTURES AND PREFERRED NAMES will not convert to the new system. Please set these up again in the new system on or after May 27.

TRANSACTION TAGS & NOTES will not convert to the new system and will need to be reestablished in the new system on or after May 27.

ZELLE®: Zelle® is a fast, safe, and easy way to send money. You can create your Zelle® account in our new mobile app on or after May 27.

Questions? We’re here to help!

540.932.9100 or Contact Us